If you cannot remember your password, you can reset it online

If you do not receive a link within 15 minutes, you should check that the email you are using is the same one you registered with PCWHF. If you have a new email or not have access to your registered email address, please contact us for further support.

If your email is the same as the one you registered with, then it may be that the password reset email has been treated as spam within your email account. Please try checking your spam folder.

If you have forgotten your username, please attempt to log in with the email address you registered with.

If you have a new email or do not have access to your registered email address, please contact us for further support.

When you make a payment to PCWHF, you will be automatically sent a receipt to your registered email address.

Note: If payment was made by your employer under a practice membership you will not have access to a receipt as this would be with your employer.

Once you have logged into the PCWHF members area you can view your billing history by clicking on My Account > My Orders.

You can update your billing address for future transactions within My Account > Billing Address.

An invoice will be attached to your confirmation email upon successful payment.

Should you require an invoice for your membership fees prior to making payment, please contact us with your request.

Please note this may take up to 10 working days to receive; this will be emailed to your PCWHF registered email address.

At this moment, practice memberships are unavailable. Should you have multiple practice members wanting to become members, please contact us and we can provide you with a discount code.

Yes, you can purchase as many memberships as you wish.

Yes, we offer a 10% discount for more than two memberships.

If you are 60 years of age and you have retired or in the process of retiring, you can apply for a Retired membership (annual fee of £20). Please contact us for more information.

If you are currently studying you can apply for a student membership (annual fee of £20). Please contact us for more information.

You can amend your personal details once you are logged into your account.

You can upgrade to a membership here

Memberships are due 12 months after your original payment.

Online

The easiest and quickest way to pay is online via PayPal

Other

If online payment isn’t available to you, please contact us to arrange an alternative method.

This is a feature we are hoping to add soon.

Yes, we can accept payment for your membership from a third party.

Unfortunately, we are unable to offer this option. However, should you be having financial difficulties or need further support, please contact us.

You can cancel your membership renewal at any time, your membership will continue until your expiry date and you can continue to enjoy the benefits until then. Your renewal fee will not be processed.

Unfortunately we are unable to consider refunds during your 12 month membership period.