Introduction and general terms
The PCWHF is committed to protecting your personal information when you are using our services and resources. We want all interactions with the PCWHF to be safe environments for our Members, non-Members, as well as for other organisations and members of the public that interact with us. This Privacy and accompanying Cookies Policy relates to our use of any personal information we collect from you via the PCWHF’s websites.
This policy also applies to our use of any personal information you provide to the PCWHF, including by phone, SMS, email, in letters and other correspondence, and in person.
In order to provide you with our full range of services and benefits, we sometimes need to collect information about you.
- What information the PCWHF may collect about you
- How the PCWHF will use information we collect about you
- When the PCWHF may use your details to contact you
- Whether the PCWHF will disclose your details to anyone else
- Your choices regarding the personal information you provide to us
The PCWHF is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) May 2018. These laws are referred to collectively in this Privacy and accompanying Cookies Policy as the “data protection laws”. Our website companies take measures to secure personal data and provide resilience against online malicious attacks that can occur.
What information will the PCWHF collect about me?
|PURPOSE FOR COLLECTING DATA
Processing and managing:
a. Membership applications
b. Membership renewals
c. Communicating The PCWHF
benefits and information
d. Website login
e. Member directory
Processing and managing event bookings
In order to register users to email newsletters
In order to provide The PCWHF Members and members of the public with an efficient service
How will the PCWHF use the information it collects about me?
The PCWHF will use your personal information for a number of purposes, including the following:
- Storing information against your membership record in order to use the information to alert you to, and provide you with information, services and resources from the PCWHF
- Sharing your details securely with third party data processors contracted to deliver the PCWHF Member services, such as printers and mailing houses
- If you opt to have your name and practice details listed on the PCWHF’s member directory, this can be viewed by other members
- As a PCWHF event delegate, if you give your permission, your name and contact information will be shared with event sponsors and other delegates
When will the PCWHF contact me?
For full members
The PCWHF will contact you about your membership renewal annually, by email. We may also contact you by email, post, text and phone to remind you if you have not paid.
The PCWHF will contact you by email, with the PCWHF ebulletin
The PCWHF will send you the quarterly magazine.
For non-paid members
The PCWHF will contact you about new resources and services produced by the PCWHF.
The PCWHF will also contact you about the opportunity to upgrade or renew to a full-membership.
Will I be contacted for marketing purposes?
Yes, by the PCWHF in relation to The PCWHF member resources and services only and, if provided, in accordance with your stated preferences. We will never pass your personal and contact details to third parties for marketing purposes unless you have specifically opted-in as a delegate to receive information from the sponsors of the PCWHF conferences and regional events.
Will the PCWHF share my personal information with anyone else?
We will keep your information within the PCWHF, except when we require third party providers of the PCWHF services to have it to fulfil member services, so for example:
|Produce membership and qualification certificates.
Mailing of patient leaflets.
Mailing of Scheme for Registration handbooks.
Mailing of enrolment letters.
Original subscription mailing.
Various member mailings such as Guidance/Acuity/Ad hoc projects.
|To run webinars that members sign up for.
|Cloud-based email, SMS, election and survey marketing platforms
|To send the PCWHF emails, questionnaires, and SMS messages, and to run Council elections.
|To inform the PCWHF event sponsors when delegates proactively opt in to receive further information from them.
How long will the PCWHF keep my personal information?
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in individual privacy statements that are made available to members at the point of every interaction with the PCWHF when members are required to give your details. The PCWHF also applies a Data Retention policy that details the purposes the data held is used for, the security arrangements under which it is held, and the period the data is retained.
If you ask us to delete your information, then that is done as quickly as possible, within normal working hours. All other information retained, would be demographic and, for analysis purposes and from which an individual would not be personally identifiable.
Can I delete my data?
You can always ask us to delete your data held by the PCWHF by emailing firstname.lastname@example.org.
Can I find out what personal information the PCWHF holds about me?
Under the Data Protection Act you have the right to request a copy of the personal information the PCWHF holds about you and to have any inaccuracies corrected. (We require you to prove your identity with two pieces of approved identification). We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files. Please address requests and questions about this or any other question about this Privacy and Cookies Policy via email@example.com or call 020 7766 4350.
For any other questions regarding the PCWHF’s use of your personal data, please email firstname.lastname@example.org or call 01462 226126
The PCWHF’s web browser cookies:
What is a cookie?
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a “device”) web browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the PCWHF’s websites. However, you can change your cookie settings at any time.
Information supplied by cookies can help us to understand the profile of our visitors and help us to provide you with a better user experience. It also helps us to provide a more personalised experience. For example, if on a previous visit you went to our education pages, we might find this out from your cookie and highlight educational information on your second and subsequent visits. The PCWHF uses this type of information to help improve the services it provides to its users.
You can opt out of cookies and find out more about the cookies we use on the cookies settings that appear at the bottom of the page when you first visit the PCWHF website.
Controlling and deleting cookies
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.aboutcookies.org which gives step-by-step guidance on how to control and delete cookies for your browser type. You can then adjust your browser settings to your preferred level of protection. www.allaboutcookies.org is also a useful website.
Changes to the PCWHF’s Privacy and Cookies
This Privacy and accompanying Cookies Policy may be updated from time to time, so you may wish to check it each time you submit personal information to the PCWHF. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use The PCWHF’s websites to submit personal information to the PCWHF.
Terms and Conditions
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
1) Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
2) Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
3) Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
4) Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Delegate non-attendance for free events
For events that are free to attend or free places are offered for NHS and Other Public Sector companies delegate registration is free for the capacity of places. Delegates must book their place up to 48 hours prior to the event. We plan our catering and other arrangements according to the number of delegates registered; if you register with a complimentary place for a PCWHF event then fail to attend, we reserve the right to charge a non-attendance fee of £40 + VAT to cover our costs.
Delegate cancellation – Free events
All cancellations must be notified in writing to email@example.com and must arrive no later than 72 hours prior to the event. After that date cancellations will be treated as Non-Attendance (see above).
Delegate Cancellation – Paid Events
PCWHF reserves the right to refuse refunds based on the notice period of the cancellation.
When giving 30 days’ notice, delegates may expect a full refund.
Anything less than that time period and delegates will be entitled to receive from a 50% to 10% refund dependent on the length of time given.
Changing delegate details
There will be no charge if a substitute person wishes to replace the original delegate. Please inform our office at firstname.lastname@example.org of any change to the original booking.
Event Cancellation Policy
The PCWHF’s courses are constantly updated and improved and the PCWHF reserves the right to alter any of the courses’ content without prior notice. The PCWHF reserves the right to cancel a course at any time without liability. In these circumstances, delegates will be offered an alternative date if possible.
Please note your booking is not confirmed until you receive, in writing, a booking number from the PCWHF; only when this has been received is your booking secure.
The PCWHF will not keep any credit card details on file and after each event all this information will be securely destroyed.
As a registered delegate or visitor, you will receive information relating to this event.
You may also receive information about other PCWHF related products or services via email, direct mail, SMS or telephone. If you do not want to receive this information, please e-mail: email@example.com
The PCWHF may also make your details available to carefully selected third parties which have offers that may be of interest to you. If you do not want to receive this information please e-mail: firstname.lastname@example.org